Frequently asked Questions
The best course of action would be to contact us at info@navypenguin.com to report the issue and ask for a replacement or refund. Please provide us with clear evidence of the damage, such as photos or videos of the damaged item, and provide all necessary information, such as your Amazon order number and shipping address.
You will buy your product from Amazon.com directly and exclusively. Amazon.com is the worlds largest online retailer, where customer security is a top priority.
You can track your package from within your Amazon account by following the below steps:
- Login to your Amazon account.
- Hover your mouse over the text area that says “Hello (name) Your Account”.
- Click on “Your Orders” in the drop-down menu that appears.
- Find the order for the product you bought from us and click on the big yellow button that says “Track Package”.
The Standard Shipping time is: 3-5 business days.
The Two-Day Shipping time is: within 2 business days.
The One-Day Shipping time is: within 1 business day.
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